Duties and Responsibilities
1. Training Management
2. Training Process Refinement
3. AML, IPP & HIPAA Training Co-ordination
4. Leadership Demonstration
5. Appropriate Communication
1. Training Management
- Manage the overall training process of the department that can achieve specific competencies within agreed timescales.
- Manage set objectives and training protocols.
- Analyze employee productivity and quality data to calibrate learning effectiveness.
- Implement effective and time-efficient remedial steps when employees do not grasp concepts.
- Critique, discuss and implement curriculum content for adjustments based on usage experience.
- Determine when given trainees may not be suited for a processing role.
- Participate as a lecturer on relevant topics.
- Clearing doubts as they arise.
- Ensure appropriate distribution of all policy and guideline changes to the Trainers, QA, and Team Leaders.
- Allow a brief rehearsal period for guideline changes to ensure everyone understands them and can apply them. Track the same specifically for the affected staff.
- Contribute to monitoring all policy guidelines for updates and/or clarifications and ensure that updates/refresh occur on a weekly / monthly / quarterly basis and document the same.
- Implement effective and time-efficient remedial steps towards error remediation and continuous training.
- Ensure that the training program for new batches is up to date, comprehensive, and effective to create processors who can be successful (high productivity and at least 95% accuracy) and add value to our operation.
- Interact with management to report any challenges or to suggest changes in teaching methodology.
2. Training Process Refinement
-
Continuously analyze and propose adjustments to the training process
with the aim of improving effectiveness by making precise, clear trainee
comments and enforcing timelines for completion and feedback.
- Review guidelines that are not straightforward or documentation is inadequate, ambiguous, or unclear for processing.
- Check updates in training software tools regularly of all the relevant processing information and propose, discuss and implement amendments.
3. AML, IPP & HIPAA Training Co-ordination
- Collaborate with the training software system to register trainees to do the AML, IPP & HIPAA tests.
- Analyze exam results.
- Ensure that all staff in the department is well versed with the AML, IPP & HIPAA concepts, and that all staff in the department has undergone timely refresher sessions on AML, IPP & HIPAA.
4. Leadership Demonstration
- Demonstrate leadership qualities that achieve high levels of staff motivation and retention.
- Listen to trainee concerns, provide inspirational leadership and create a positive work environment.
- Initiate and manage frequent, formal team meetings on training progress and results document the minutes.
- Continuous monitor of the work performance of trainees and team members and raise appropriate and timely concerns.
- Plan the leave for the team and self appropriately ahead so as no effect is cast on uninterrupted training. Have set continuity processes to negate unforeseen absences and ensure that appropriate / timely communication is made on the same.
5. Appropriate Communication
- Read, understand, analyze and reply to mails /
memos from the RMI management team to address their concerns and to
develop strategies which will enable them to meet their business
objectives.
Salary:
Salary will not a constraint for the right candidates
Industry:
BPO, Call Centre, ITeS
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Role Category:
Training
Role:
Technical/ Process Trainer
Keyskills:
BPO, Healthcare,Claims Processing
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization) OR (PG - Any PG Course)
- Candidates who are willing to relocate to Trivandrum, Kerala only needs to apply for this position.
- Good knowledge of healthcare industry and experience in independently handling process training programmes is a must.
- Good command over the language is a mandatory skill for this position
Company Profile
RevenueMed is meeting the needs and exceeding the expectations of
health-care providers and payers by providing high quality and cost
effective revenue cycle consulting, services and outsourcing. RevenueMed
was founded with the aim of allowing healthcare-related customers to
improve service quality and save money. Using the latest Internet and
document imaging technologies or our clients' own proprietary systems,
we are able to harness a worldwide labor pool to deliver services
offering substantial on-demand capacity at a compelling price point.
When combined with an unwavering commitment to quality and customer
service, we believe our services are unique in the Health Information
Management and Revenue Cycle markets. We are extremely proud of the
quality of our staff, who are the lifeblood of our service operation.
RevenueMed has enjoyed brisk growth, reaching a staff strength of over
1000 in just six years. Headquartered in Atlanta USA, RevenueMed
operates from two delivery centers in India. One in Technopark,
Trivandrum and other in Nagercoil, Tamilnadu.
Contact Details
Executive Name:Binoy Rajan
Contact Company:RevenueMed India Pvt Ltd
Email Address:afsal.abdulkhani@revenuemed.com,crpdjobs@revenuemed.com
Reference Id:Man-Tr /04/ 12
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